Privacy Policy jiya9 —
Your Privacy, Our Priority

1 Introduction

Jiya9 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we handle your personal information — from the moment you register an account through every transaction and gaming session you have with us.

This document applies to all users of the jiya9 platform, including unregistered visitors, registered members, and participants in our VIP programme. By using the jiya9 platform, you acknowledge that you have read and fully understood this policy.

2 Data We Collect

Jiya9 only collects information that is strictly necessary to provide our members with a secure, compliant and high-quality service. Below is a summary table of the types of data we collect and their purposes:

2.1 Data You Provide Directly

This includes all information you provide during the registration process, KYC verification, support enquiries, or when updating your account profile. We only request information that is strictly necessary to process your request.

2.2 Automatically Collected Data

When you browse or use the jiya9 platform, our systems automatically record technical information such as your IP address, device type, operating system, and usage patterns. This information is used solely for security purposes and to improve the user experience.

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. jiya9 uses your data for the following purposes:

• Account management — register, verify and maintain your account on the jiya9 platform.
• Transaction processing — process deposits, withdrawals and all financial activity in your account securely and accurately.
• Security and fraud prevention — identify and prevent unauthorised access, money laundering and any suspicious activity.
• Legal compliance — fulfils identity verification, financial reporting and legal obligations applicable to jiya9's operations.
• Service communication — send important account notifications, security updates and transaction information.
• Platform improvement — analyse usage patterns to improve the interface, add new features and ensure optimal platform performance.
• Customer support — resolve your queries and complaints efficiently and effectively.
• Relevant marketing — with your consent, we may send you information about promotions and offers relevant to your interests.

4 Information Sharing

Jiya9 does not sell, rent or transfer your personal data to third parties for commercial purposes. However, there are limited situations where sharing information is necessary and lawful:

4.1 Trusted Service Providers

We share necessary data with third parties who help us operate the platform, including payment processors, licensed game software providers and technical infrastructure vendors. All these partners are bound by strict data protection agreements and are not permitted to use your information for any other purpose.

4.2 Legal Requirements

Jiya9 may be required to disclose your information to competent authorities when mandated by law, court order or official investigations related to the prevention of financial crime or terrorism.

4.3 Protection of jiya9's Rights

In cases of fraud, abuse, or serious violations of the Terms and Conditions, jiya9 reserves the right to share necessary information with the relevant authorities or financial institutions for investigation and legal action.

5 Data Security

Jiya9 continually invests in robust security infrastructure to ensure your data is always protected. The key security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between you and our platform.
• Hashed password storage using the latest cryptographic algorithms — we do not store your password in plain text.
• Two-factor authentication (2FA) which members can activate for an additional layer of protection.
• Real-time threat monitoring by our cybersecurity team operating 24 hours a day, 7 days a week.
• Regular security audits by independent parties to identify and close any system vulnerabilities.
• Internal access controls strictly enforced — only staff who require access to specific data are permitted, and all access is logged and monitored.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any security incident affecting your data, we will notify you within the timeframe required by applicable law.

6 Cookie Usage

The jiya9 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.

6.1 Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collect information on how you use the platform to help us improve performance and speed.
• Functional Cookies — remember your preferences such as language, display settings and gaming preferences.
• Analytics Cookies — helps us understand aggregate usage patterns for continuous improvement.

6.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jiya9 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

7 Your Rights

As a jiya9 member, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's PDPA:

To exercise any of the above rights, please contact the jiya9 support team via live chat or email. We will process your request within 14 business days. In some cases, we may need to verify your identity before processing the request.

8 Data Storage & Deletion

Jiya9 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. In general, retention periods are as follows:

• Active account data — retained for as long as your account remains active on the jiya9 platform.
• Financial transaction data — retained for a minimum of 7 years after the transaction, in line with financial reporting and anti-money laundering requirements.
• KYC and identity verification data — retained for a minimum of 5 years after account closure, or longer if required by law.
• Support communication logs — retained for 3 years for quality control and dispute resolution purposes.
• Technical data and system logs — retained for 12 months before being automatically deleted.

Once the applicable retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.

9 Third-Party Links & Services

The jiya9 platform may integrate third-party services such as licensed game providers and payment gateways. jiya9 is not responsible for the privacy practices of these entities, though we only work with partners who uphold high data protection standards.

10 Child Protection

The jiya9 platform is not intended for individuals under the age of 18. We do not knowingly collect any personal information from minors. Should we discover that information from an underage individual has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed.

If you believe that someone under the age of 18 has registered an account on jiya9, please contact our support team immediately so we can take the appropriate action.

11 Privacy Policy Amendments

Jiya9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or service improvements. Each new version will be published on this page with a clear update date.

For changes that are substantial and material, we will notify members via in-platform notifications or email to their registered address at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the latest version of this Privacy Policy.

12 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat — available 24 hours a day, 7 days a week via the chat button at the bottom corner of the platform.
• Email — [email protected] (response within 24 business hours).

Our Data Protection Officer (DPO) team handles all privacy-related enquiries with care and confidentiality. We are committed to responding to every enquiry within a reasonable timeframe and providing clear, satisfactory explanations.